Post: Client Adviser (Secondment Cover)
Organisation: Citizens Advice and Rights Fife (CARF)
Hours: 35 hours per week - Fixed-term until 31 August 2027, subject to the return of the postholder
Salary: £32,271 per annum
Location: Suite 2, Forth House, Burnside Business Court, Inverkeithing
Citizens Advice and Rights Fife (CARF) is Fife’s leading independent advice organisation providing holistic advice and support to local people for over 25 years. Their service is as important as ever, and they're committed to strengthening their links with local communities, providing the trusted support they are known for in locations that are accessible and familiar to their clients.
As a Client Adviser, you will provide high-quality advice across a range of topics, helping clients understand their options and empowering them to take action to resolve their issues. You will manage your own caseload, ensure accurate case recording and work in line with CARF’s policies, procedures and quality standards.
The Role
You will:
- Deliver advice to clients on a defined range of topics to agreed quality standard;
- Take ownership of all individual client related matters within the scope of CARF’s service offering
- Ensure optimal quality case recording in line with agreed protocols and standards;
- Participate in ensuring good practice within bureaus and contribute to continuous;
- improvement within office and across region;
- Ensure technical knowledge and understanding of evolving demand is current;
- Carry out peer checking;
- Support Volunteers
How to apply
To apply, please send your CV and supporting statement to [email protected], along with a completed recruitment monitoring form and self-declaration of convictions form.
For more information and to apply for the post please visit their website.
For an informal discussion about the position, please contact Paul Rooney, Service Delivery Manager at [email protected] or on 01592 765411.
The closing date for applications is 12 noon on Monday 03 August 2026 with interviews scheduled to take place on Tuesday 18 August 2026.
