Abilitynet partnered with BT Group and have captured their knowledge and insight about the support that might be needed to enable someone to become digitally included.
This research can help policy makers and campaigners to develop further positive changes towards digital inclusion.
The research paper explores the reliaty of digital inclusion for individuals experiencing it, and outline what their journey from digitally excluded to digitally included can look like if they receive the right support, such as guidance that AbilityNet can offer.
Within the paper they also outline some of the main reasons many people are offline and the steps we take to help people become digitally included.
Case studies are also provided to help illustrate the journey that the older people and disabled people we support may take in the digital world to become more confident online.
Key findings include:
- In the over 75 age group, 26% of all households do not have internet access at home, with a larger proportion not having broadband
- Lack of motivation is a big driver in this group with people feeling that there is no point, don’t see the value or feel they don’t have the skills to bother
- Another key audience that is offline are disabled people of working age
