Fife Cultural Trust are looking for members of the public to help them to 'walk in the shoes'of their customers. You will record data and comments which will help them improve their customers' experience. Main tasks include taking on the role of a library customer with specific requirements and, using a set of pre-set questions, help to access the building, staff interaction with customers and a range of services provided. you will also be required to complete an online questionnaire at each library you choose to visit.
All of their volunteers receive a welcome pack with full details of their volunteering role, as well as venue specific information and a volunteers handbook. They will receive training from an experienced member of staff who will support them throughout their volunteering.
Out of pocket expenses paid?
Yes - Public transport, mileage if applicable
they are looking for people who can work well as part of a small team , have an interest in/ experience of using public library services and have basic IT skills sufficient to use an electronic tablet.
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Help and Support
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Give us a call on 0800 389 6046 to arrange an appointment to chat with our staff about what opportunities are available. Meetings can be arranged outside of the office in some cases.
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