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Volunteering Opportunity Details

  • Administrator (Tribunal Team)
    with CARF (Citizens Advice and Rights Fife - Dunfermline)

    Volunteer Opportunity No. VO69966 - Created/last updated: 04/08/2020


    About this opportunity:Our team of Tribunal Representatives help clients to appeal against benefit decisions that they feel have been made incorrectly. They support clients to gather evidence in support of their claim and use social security legislation to build a case on behalf of the client. The nature of the appeals process means that there is often a great deal of paperwork around each case. Administrative volunteers with this team provide much needed support for the advisers by processing mail, updating client records, ensuring advisers are alerted to these updates, processing paperwork from third parties such as DWP or Her Majesty's Courts and Tribunal Service and providing client communication under guidance from the caseworker.

    Takes place:
    Minimum age:16
    Maximum age:no upper age limit has been specified
    Training provided:Volunteers will participate in an initial induction programme, introducing them to the aims, structure and policies of Citizens Advice. This will be followed by specific training on the computer systems they will be expected to use and relevant procedures and tasks that they will be required to carry out as part of this role. Ongoing training will be provided as necessary and support is provided by the Tribunal Representatives and the Bureau Coordinators in the office.
    Out of pocket expenses paid?
    Yes - Public transport rates paid or mileage at 45p per mile. Expenses are reimbursed at the end of the month.

    Experience required:Be a good listener. Work well in teams. Willing to learn new skills. Good spoken and written communication. Able to maintain confidentiality. Enjoy helping people. Basic computer literacy skills (including e-mail/internet).

    Restrictions on who can volunteer
    No restrictions were specified.

    Application process:Application Form; Induction/Training; Interview; References

    Taster available?No, not for this opportunity.

    Travel DetailsThe opportunity takes place at CARF - Dunfermline, 4 Abbey Park Place, Dunfermline, KY12 7PD.

    Saltire AwardThis opportunity is compatible with the Saltire Awards for volunteers aged 12-25.

    What Now?

    To enquire/register an interest in this opportunity call us (FVA) on 0800 389 6046, e-mail us, or fill out this form:

    Please tell us what age group you are in:
    Are you looking to improve your employability prospects by volunteering?    

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Other Opportunities

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CARF (Citizens Advice and Rights Fife - Dunfermline) has the following, additional volunteering opportunities:
  - Volunteer Receptionist
  - Client Assessment Volunteer
  - General Adviser - Dunfermline
  - Volunteer Advice Assistant - Dunfermline

Type of volunteering: Administrative / Office Work
Opportunities which benefit Anti poverty work

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