supporting, developing and representing community groups, voluntary organisations, social enterprises and volunteering

Volunteering Opportunity: VO71791

  • Money Advice Administrator
    with CARF (Citizens Advice and Rights Fife - Head /Admin Office).

    Created/last updated: 04/08/2020

    About this opportunity:The role involves working with the Money Advice Assistants to process client forms, scan and attach documents to clients records, photocopy packs to send to clients, deal with incoming and outgoing mail appropriately and using our case recording systems to manage client records
     •  Training will be provided on our internal systems but it is important that you are confident using a computer
     •  Duties may be expanded to provide further assistance to Money Advisers as required
    Takes place:
    Minimum age:16
    Maximum age:no upper age limit has been specified
    Training provided:Induction training into the organisation and policies relevant to the role. Completion of stage one of the Adviser Training Programme (ATP). One-to-one instruction on the relevant tasks to be undertaken. Administrators shadow experienced advisers until competent. Support is provided by the Money Advice Assistants on a day-to-day basis and may also include Quality of Advice feedback on the case recording system. A Volunteer Progress Review is held on an annual basis with supervision and support meetings held in accordance with the Volunteer Supervision and Support policy. Additional support will be provided by the Debt coordinator.
    Out of pocket expenses paid?
    Yes - Travel expenses are paid for petrol at 45p per mile or actual public transport costs. Expenses are paid on a monthly basis, in arrears, directly into a bank account.

    Experience required:Work well in teams. Communicate effectively with third parties in a written format. Open-minded and don't judge people or their circumstances. Able to maintain confidentiality. Good computer literacy skills. Able to use standard software packages such as Microsoft Office, including Word and Excel. Competent in the use of email and internet. Accurate keyboard skills. Willing to learn new skills.

    Restrictions on who can volunteer
    No restrictions were specified.

    Application process:Application Form; Induction/Training; Informal Chat; Interview; References

    Taster available?No, not for this opportunity.

    Travel DetailsTakes place at CARF Administraion office, Units 7 & 8 Craig Mitchell House, Glenrothes, KY7 5QF.

    Saltire AwardThis opportunity is compatible with the Saltire Awards for volunteers aged 12-25.