General Advisor - Citizens Advice and Rights Fife (Kirkcaldy)
Please note: This volunteering item was uploaded some time ago and may have expired. Please contact us to find out more.
Advisers provide a quality advice and information service. Advisers may undertake a range of activities with the client depending on individual circumstances, as well as write effective records of the interview on the electronic case recording system.
Interview clients – listen to the client and let the client explain the problem. Help the client to clarify the issues by exploring the problem and asking questions;
Give information – use AdviserNet, reference books, other local information and specialist advisers to find the correct information;
Give advice – explain the information to the client and the choices that the client has, so he/she can decide what to do;
Give practical help – filling in forms, completing a benefit calculation, speaking or writing to another agency on behalf of a client;
Record cases – make an electronic record of the client’s details, in accordance with current Quality of Advice standards so that further help can be given if a client returns to CARF;
Highlight appropriate instances of Social Policy in accordance with case recording procedures.