voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
Service Design for Charities (3 day course)
Created: 02/11/2026News/Events Category: Training and Learning
This item will show under the following categories: Governance
When: Tuesday 01 December 2026, 9.30am
Where: Online
This event is being organised by SCVO
Places for this event are arranged by the organiser – see the contact details below.
Service design should be for everybody: easy to understand and put into practice. Join SCVO on this series of two-hour jargon-free sessions where we begin to understand the essential principles of service design. Let's demystify what it all means, how charities can start using it, and look at some of the tools that can support us to create better services today.
This three-part series will be delivered on Tuesday 1, Wednesday 2 & Tuesday 8 December. All three sessions must be attended to complete the series.
Overall course aim
- Learn the basics of service design - understand what service design is and why it matters for charities
- Explore how to understand and define problems - learn how to find out what’s not working in a service and how to clearly define the problem
- Get tools to design and improve services - discover simple tools and ways to create better services that meet people’s needs
1 December Session 1: understand the problem - discover & define
2 December Session 2: design the solution - develop & deliver
8 December Session 3: deliver and iterate
Please note this is for anyone working in the voluntary sector either paid or voluntary. It is not for people working in the public sector.
This series is for anyone working in charities who has an interest in and/or wants to improve how services are designed and delivered, or who wants to understand more about service design. It’s especially useful for:
- People who manage or run services
- Staff who work directly with service users
- Teams planning new projects or changes
Entry requirements
You don’t need any experience in service design - just an interest in making services better.
Click here to book your place.
Places for this event are arranged by the organiser – see the contact details below.
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