Neighbourhood Officer - Kingdom Housing Association

Post: Neighbourhood Officer

Organisation: Kingdom Housing Association

Hours: 36 hours per week

Salary: £38,482 to £42,669 per annum

Location: Saltire Centre, Pentland Court, Glenrothes, Fife, KY6 2DA

Closing date: 25 October 2026

Kingdom Group is recruiting a Neighbourhood Officer to join its expanding Neighbourhood Team, delivering high-quality, inclusive housing management services to social housing customers.

The successful candidate will build positive relationships with customers, address concerns and resolve disputes while ensuring compliance with relevant legislation and regulatory requirements.

This is an opportunity to join a forward-thinking organisation committed to providing great homes, services, people and communities. The Neighbourhood Officer will play a key role in supporting customers, maintaining tenancies and helping to create safe, sustainable and welcoming neighbourhoods.

Key responsibilities

The Neighbourhood Officer will:

• Work as part of the Neighbourhood Team to deliver excellent customer service.

• Manage, investigate and resolve housing management cases, including anti-social behaviour, hoarding and neighbour complaints.

• Provide housing advice and support customers with housing applications where required.

• Support customers with complex needs or vulnerabilities, making reasonable adjustments where necessary.

• Take a proactive approach to debt management, encouraging early intervention and taking responsibility for maximising income recovery.

• Produce relevant reports for internal and external stakeholders in line with reporting requirements.

About the successful candidate

Applicants should have:

• An HNC-level qualification in a relevant discipline, a housing qualification or equivalent experience.

• At least two years of relevant experience.

• Previous experience in a customer-focused role.

• Strong digital skills.

• A commitment to continuous professional development.

• The ability to handle sensitive and emotive issues compassionately and professionally.

• The confidence to manage challenging behaviour and engage effectively with a wide range of customers.

• Knowledge of data protection and relevant housing legislation.

• Knowledge of Universal Credit and other benefits.

• An understanding of utility services, charges and procedures.

• Knowledge of financial assistance programmes and grant funding schemes.

Why work for Kingdom Group?

Kingdom Group believes every role contributes to improving lives, supporting communities and delivering positive outcomes for customers.

The organisation holds Investors in People Gold and Investors in Young People Platinum accreditations, reflecting its commitment to employee wellbeing, professional development and a positive working environment.

Employees benefit from a supportive and collaborative workplace that values diversity and inclusion, promotes work-life balance and flexibility, and offers opportunities for learning and development.

An inclusive employer

Kingdom Group welcomes applications from everyone and is committed to building a diverse workforce that reflects the communities it serves.

As part of its commitment to helping eradicate homelessness, Kingdom particularly welcomes applications from people who are currently registered as homeless or have been within the last 12 months.

Applicants who meet this criterion and the essential requirements for the role are guaranteed an interview. Successful candidates who are homeless when offered the role will also be offered a tenancy in one of Kingdom's properties through the Naumann Initiative.

Applicants wishing to be considered under this scheme should state this in the supporting information section of their application.

How to apply

Applications should be submitted online via the Kingdom Group jobs website.

Closing date: 25 October 2026
Interview date: 3 November 2026
Interview location: Saltire Centre, Glenrothes

For further information about the role or to request reasonable adjustments during the recruitment process, contact the Employee Lifecycle Team:

Telephone: 01592 632577
Email: [email protected]

Kingdom Housing Association is a registered Scottish charity (SC000874).

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