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Tenancy Support Officer - Kingdom Housing Association
Created: 01/07/2026
News/Events Category: Job VacanciesPost: Tenancy Support OfficerOrganisation: Kingdom Housing AssociationContract: 12-month contractHours: 36 hours per weekSalary: £38,482 - £42,669 per annumLocation: Glenrothes
Kingdom Group is transforming how they deliver services. They're committed to creating smarter, simpler, and better solutions for the customers and communities they serve. To make this happen, they rely on their Tenancy Support Services Team to help customers stay in their homes when life gets difficult - from money worries to wellbeing concerns. The Tenancy Support Officer supports the Neighbourhood Team to provide a customer focused tenancy sustainment service to our customers and act as an advocate for vulnerable or at-risk customers and support those in crisis or hardship.This is an exciting opportunity to join a forward-thinking organisation where your skills will help to maintain homes within the Kingdom Group, supporting their vision of Great Homes, Services, People, and Communities. If this sounds like you, they'd love to hear from you!
The role
As a Tenancy Support Officer, you will:
- Respond to customer queries efficiently and effectively through a variety of communication channels.
- Support customers in crisis, working with external agencies where required, to provide the appropriate support and assistance.
- Triage, develop and implement the relevant support required to assist tenant wellbeing, and tenancy sustainment.
- Help identify potential risks and maintain support routes for customers experiencing financial and wellbeing hardship.
- Attend customer engagement events to understand customer needs and expectations and provide advice and guidance.
Why join Kingdom Group?
Working at Kingdom Group means being part of a forward-thinking organisation that values its people. It's not just about what they do; it's about how we do it, with care, collaboration, and a commitment to continuous improvement. They're proud to be recognised with Investors in People Gold and Investors in Young People Platinum accreditation, reflecting their focus on professional development, employee wellbeing, and creating a supportive environment where everyone can thrive.
They believe that high-quality, affordable homes are the foundation of great lives, and as we have grown as an organisation beyond housing into property management and social care, our wraparound services have supported our customers and wider family connections, to reach their potential.
What they offer
- 37 days' annual leave
- 10% Employer Contribution Pension Scheme
- Flexible working opportunities
- A chance to be part of meaningful work that improves lives and creates lasting impact
- A supportive workplace where flexibility, wellbeing, and inclusivity are at the heart of their culture
- Opportunities for professional growth in a team that's passionate about innovation and collaboration
A culture guided by their CARES values: Customer: Every action delivers the best experience and outcome. Accountable: Taking responsibility for our actions and decisions. Respect: Valuing diversity and the contributions of every individual. Efficient: Continuously improve to achieve goals. Supportive: Working together to create a better workplace and better outcomes.
About you
They're looking for people who have:
- HNC level qualification in a relevant discipline, or equivalent Housing Qualification, or equivalent experience
- At least two years relevant experience
- Previous experience in a customer-focused role
- Strong digital skills
- Commitment to and engagement with Continuous Professional Development
- The ability to handle sensitive and emotive issues compassionately and professionally
- The ability to work with challenging behaviour
- Knowledge of data protection
- The ability to confidently engage with a wide range of customers
- Knowledge of relevant housing legislation
- Knowledge of Universal Credit and other benefits
- Knowledge of utility services, charges and procedures
- Knowledge of financial assistance programmes and grant funding schemes
How to apply
Click here to apply through their website.
Interviews will take place on Monday 20 July 2026.
The intended start date for this post is 31 August 2026 and is temporary for 12 months.
The closing date for applications is Sunday 12 July 2026.Kingdom Group is proud to be an inclusive employer. They welcome applications from everyone and are committed to building a positive and inclusive workforce that reflects the communities they serve. Kingdom is committed to contributing towards the eradication of homelessness. As part of that, they particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. They will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If they offer you the role and you are homeless at that point, they will also offer you a tenancy in one of their properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under "Supporting information" on your application form. Scottish Charity No: SC000874
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