• Customer Support Advisors (Temporary) - Kingdom Housing Association

  Created: 17/06/2026
  News/Events Category: Job Vacancies
  
  
  

  Post: Customer Support Advisors (Temporary)

  Organisation: Kingdom Housing Association

  Hours: 36 hours per week

  Contract: Temporary to April 2028

  Salary: £30,129 - £32,760 per annum

  Location: Glenrothes

   

  Kingdom Group put their customers first. Resolving all queries to meet the changing needs of their customers and communities. The Customer Support Team works together to provide a high-quality service to resolve customer complaints, assistance, guidance and address inquiries to ensure a positive and satisfying customer experience for the Kingdom Group. To support this vital work, they're recruiting for a Customer Support Advisor. This is an exciting opportunity to join a forward-thinking organisation where your skills will help to within the Kingdom Group, supporting their vision of Great Homes, Services, People, and Communities. This is an opportunity to shape how they work, ensuring that they're committed to delivering as One Kingdom to provide the highest standard of service to all of their customers. They are looking to recruit for two Customer Support Advisors: 36 hour per week - Temporary based in Glenrothes till April 2028.

  The role

  As a Customer Support Advisor, you'll: 

  • Work as part of the Customer Support Team to provide an outstanding, reliable and continually improving service that exceeds customer expectations.
  • Respond to customer queries, in a timely manner, with a high level of accuracy.
  • Provide a proficient and professional reception service.
  • Help to deliver core customer journeys in rent payments, repairs, complaints and housing management issues for Group customers.
  • Develop and maintain working relationships with colleagues across the organisation and external stakeholders.
  • Utilise and support the implementation and development of new systems and platforms

  Why join Kingdom Group?

  At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on them. Working at Kingdom Group means joining a supportive, innovative organisation where your work truly matters. They're proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting their focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.

  What they offer

  Kingdom Group is a forward-thinking organisation recognised with Investors in People Gold and Investors in Young People Platinum accreditations. They are committed to creating a diverse and inclusive workplace where everyone can thrive. You will find a supportive workplace that prioritises work-life balance, flexibility, and employee wellbeing and offers professional development opportunities in a collaborative, innovative environment.

  About you

  They're looking for someone who has:

  • SVQ3 level qualification (or relevant experience) in a relevant subject 
  • Experience of working in a customer facing office environment 
  • Strong accuracy and attention to detail 
  • Strong understanding of data protection 
  • Strong digital skills 
  • The ability to remain calm under pressure

  How to apply

  Apply through their website

  This is your opportunity to use your expertise to make a real impact-ensuring Kingdom Group grows responsibly and continues to deliver meaningful change.

  Supporting statement information

  At Kingdom, they expect all their employees to live by their CARES values which are explained below.

  • Customer -They believe every action and decision they take should provide the best possible journey and outcome for the individuals, organisations and groups they provide a service to, both internal and external.
  • Accountable - They believe they are responsible for their actions and their decisions and embrace that responsibility.
  • Respect - They believe that different views and beliefs from their own are valid, important and valuable.
  • Efficient - They believe that continuous improvement to their ways of working is essential to achieving their objectives.
  • Supportive - They believe that supporting their colleagues across Kingdom's businesses is key to achieving their aims and makes work a better place.

  Please provide examples of how you have displayed their values in your work or home lives in the Supporting Statement under each heading: Customer, Accountable, Respect, Efficient and Supportive.

  Interviews will take place on 22 July at The Saltire Centre, Glenrothes.

  To discuss any of the roles or require reasonable adjustments as part of this process please contact them on 01592 632577 or [email protected]

  The closing date for applications is Sunday 12 July 2026.

   

  Kingdom is committed to contributing towards the eradication of homelessness. As part of that, they particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. They will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If they offer you the role and you are homeless at that point, they will also offer you a tenancy in one of their properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under "Supporting information" on your application form. Scottish Charity No: SC000874

  
  
  

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