Customer Resolution Trainee - Kingdom Housing Association

Kingdom Group is recruiting a Customer Hub Trainee. If you are aged 16 - 24 and like the sound of working directly with their customers and helping them with queries about repairs, tenancies and account management, while expanding your customer service and communication skills, then their three-year traineeship could be for you. This is your chance to build a long-term career and gain a recognised qualification, whilst learning alongside experienced colleagues who are committed to providing the highest standard of service to customers.

Kingdom Group is constantly evolving to meet the changing needs of their communities. They rely on the Customer Hub to be the crucial first point of contact for customers and to keep services running smoothly. If you'd like to be part of the next generation of talent to keep that going, this is the role for you.

The role

As a Customer Hub Trainee, you'll:

• Work across all teams in their Customer Hub, helping to deliver exceptional customer service and experience
• Learn alongside the Customer Support Advisors and Customer Experience Officers, gaining hands-on experience in handling customer queries about repairs, housing, tenancy and account management 
• Develop core customer service, communication and digital skills while working towards a recognised qualification in customer service
• Help respond to customer queries, support engagement activities and contribute to projects that improve the customer experience - building real-world skills with every interaction

Although completion of the traineeship does not guarantee a permanent position, there may be opportunities for successful candidates to progress into roles such as Customer Support Advisor Customer Experience Officer.

Why join Kingdom Group?

At Kingdom Group, every role is about making a difference. Every role directly contributes to improving lives, supporting communities, and delivering positive outcomes for those who rely on the service. Working there means joining a supportive, innovative organisation where your work truly matters. They're proud to hold Investors in People Gold and Investors in Young People Platinum accreditations, reflecting their focus on professional development, employee wellbeing, and creating a workplace where everyone thrives.

What they offer

A structured traineeship leading to a nationally recognised qualification, alongside the day-to-day support of an experienced Customer Hub team. They are committed to creating a diverse and inclusive workplace where everyone can thrive, and you'll find a supportive environment that prioritises work-life balance, flexibility, employee wellbeing and ongoing professional development.

About you

Kingdom is looking for someone who:

• Holds (or is working towards) National 5 English and Maths, or an equivalent qualification or experience
• Has a genuine interest in helping people, with strong communication skills, attention to detail and basic digital skills
• Stays calm under pressure, can work on their own initiative and as part of a team

No previous workplace experience is required - what matters most is your enthusiasm and willingness to learn.

How to apply

Apply through their website at: https://www.kingdomhousing.org.uk/jobs/

Interviews will take place week commencing 22 June 2026.

News/Events Categories:

Share your news/events

Sign up to our e-bulletins

Sign up for e-bulletins now