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voluntary organisations, social enterprises and volunteering
voluntary organisations, social enterprises and volunteering
Wise Group: HEAT Services Offering Tailored Support for People Struggling with Electric Bills
Created: 08/05/2026News/Events Category: Climate/Environment
This item will show under the following categories: Goods, Donations and Services Health and Social Care
Please note: this item has expired and is here for reference only. Please contact us to find out more.
Wise Group’s fully funded HEAT service provides free one-to-one tailored support to households across the UK struggling with energy bills or at risk/experiencing an energy crisis, including end-to-end support from advice right through to advocacy to help stabilise household energy pressures and prevent issues escalating.
Eligibility
Their HEAT service is available to households in Scotland, England and Wales experiencing energy-related difficulties, with a particular focus on supporting the most vulnerable households, including those that:
- Are struggling with energy costs or fuel debt
- Are unemployed/low incomes
- Are at risk of going off supply
- Require support to stabilise their situation
- Are over 65 or have disabilities / health conditions requiring higher energy use
- More details can be found here
Households can be supported with:
- Immediate, personalised support – referrals picked up within one working day with a dedicated energy mentor providing 1-to-1 expert support
- Crisis support – fuel vouchers or food vouchers (if eligible) for those at risk or off supply
- Energy debt help – direct negotiation with energy suppliers to reduce debt and agree manageable repayment plans (£371,000 of customer fuel debt educed in 2025)
- Billing support – help to resolve incorrect, complex or disputed energy bills
- Prevent disconnection – support to keep households on energy supply
- Money-saving energy advice – practical support to reduce energy use, cut waste and keep bills as low as possible
- Access to grants & schemes – help applying for financial support and energy schemes
- Stabilising households – supporting households from crisis to a more stable situation
Quick, easy and immediate referal process
- Online: Click here
- Free Phone: 0800 092 9002
- Email: [email protected]
Partner pack
This Partner Pack outlines services available, including promotional materials that can be downloaded, printed, or shared across social media channels to maximise reach, please feel free to download and share.
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