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Telecare Scam Calls Awareness
Created: 18/11/2024
News/Events Category: General News
Trading Standards Scotland have reported a number of telecare scam calls to those who use a telecare community alarm.
In some cases, the caller says that the telecare system is going to be upgraded and requests the resident's bank details to pay for this.
Other cold callers have claimed to be from a company selling personal alarm packages and told the resident that their current alarm will be closing.They are encouraged to act quickly to ensure the alarm stays active and to provide their personal and payment details over the phone.
There have also been similar scams where a cold caller says they are working on behalf of the local authority to upgrade personal alarm systems.
How to Avoid
If in doubt about the legitimacy of a call about telecare services, hang up, clear the line, and call the alarm provider using a publicly listed number.
- Local authorities will NEVER ask for bank details in an unsolicited phone call.
- Never provide any personal or financial details to a cold caller, even if they already appear to have some of your information.
- Contact your bank immediately if you think you may have given your account details to a scammer.
If you are worried about an older relative, you can sign them up to the Telephone Preference Service for free by calling 034 070 0707 or online at www.tpsonline.org.uk.
Many home phone providers offer services (some of which are free) to block unwanted calls.
There is also a range of standalone devices that can be used to block/ monitor calls such as trueCall Secure call blockers.
What now?
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