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voluntary organisations, social enterprises and volunteering
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Customer Service Advisor - Kingdom Housing Association
Created: 16/10/2024
News/Events Category: Job VacanciesPost: Customer Service AdvisorContract: Temporary until 31 March 2025Hours: 36 hours per weekSalary: £24,881 - £27,417 per annumLocation: Glenrothes
Kingdom Housing Association provides housing and support throughout East Central Scotland. Their Customer Service team is committed to delivering an exceptional customer experience.About the Role
Kingdom's Customer Service team is a one-stop shop for customers who wish to report or obtain advice on repairs, housing information, discuss any tenancy issues or service complaints and discuss or pay accounts. They are looking for a motivated and organised person to join the Customer Service Team focusing mainly on housing advice and reception duties.
About You
As a member of the team, you will be dealing with a high volume of engagement from customers, promoting Kingdom's services and striving for customer service excellence. You will have experience of working in a reception environment, have administrative experience, be a confident communicator and have strong digital skills. The ability to plan and organise your workload and work to tight deadlines is essential, as is the ability to remain calm under pressure. You will be required to complete a satisfactory Basic Police Act Disclosure Scotland check.
The Package
Kingdom offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement and flexible working options.
How to Apply
You can apply online by visiting their website: https://www.kingdomhousing.org.uk/jobs/ and click on the Kingdom Housing Association vacancies link.
Kingdom reserve the right to close this vacancy early if they receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Interviews will be held on 06 November 2024.
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, they particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. They will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If they offer you the role and you are homeless at that point, they will also offer you a tenancy in one of their properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under "Supporting information" on your application form. Scottish Charity No: SC000874
The closing date for applications is Tuesday 29 October 2024.
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