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  • Kingdom Housing Association - Customer Service Advisor

    Created: 07/03/2024
    News/Events Category: Job Vacancies


    Post: Customer Service Advisor
    Contract: Permanent
    Hours: 25 per week 
    Salary: £24,881 - £27,417 pro rata
    Location: Glenrothes



    Kingdom Housing Association provides housing and support throughout East Central Scotland. They have plans for a significant expansion of their housing stock over the next five years.

    About the Role

    Kingdom's customer service team is a one-stop shop for customers who wish to report or obtain advice on repairs, housing information, discuss any tenancy issues or service complaints, and discuss or pay accounts. Kingdom is looking for a motivated and organised person to join the team focusing mainly on repairs.

    About You

    As a member of the team, you will be dealing with a high volume of engagement from customers, promoting services and striving for customer service excellence. You will have experience of working in a busy call-handling environment, have relevant administrative experience, be a confident communicator, and have strong digital skills.

    You should be educated to HNC/SVQ 3 level. The ability to plan and organise your workload and work to tight deadlines is essential, as is the ability to remain calm under pressure. You will be required to complete a satisfactory Basic Police Act Disclosure Scotland check.

    The Package

    Kingdom offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement, and flexible working options.

    How to Apply 

    You can apply online by visiting their website https://www.kingdomhousing.org.uk/jobs/ and click on the Kingdom Housing Association Vacancies link.

    Kingdom is committed to contributing towards the eradication of homelessness. As part of that, they particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. They will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If they offer you the role and you are homeless at that point, they will also offer you a tenancy in one of their properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under "Supporting information" on your application form. Scottish Charity No: SC000874

    The closing date for applications is Sunday 17 March 2024. Interviews are scheduled to take place on Tuesday 26 March 2024.




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