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voluntary organisations, social enterprises and volunteering
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Citizens Advice Rights Fife - Frontline Relief Adviser
Created: 05/03/2024
News/Events Category: Job VacanciesPost: Frontline Relief Adviser
Salary: £28,762 - £34,562 (AP3 pt 23 – AP4 pt 30, the successful candidate will be expected to start at AP3 pt 23)
Location: CARF HQ (does not offer advice)
Hours: 35 hours per week
Contract: Funded to 31 March 2025 with the possibility for further fundingCitizens Advice and Rights Fife (CARF) is an independent and innovative advice organisation providing holistic advice and support to the people of Fife. Their service continues to grow and expand, and they are now excited to recruit a Frontline Relief Adviser, to join their busy frontline service delivery team.
As a Frontline Relief Adviser you will provide advice and support to clients and other service users across 15 areas of advice, primarily by telephone but also face-to-face in various CARF frontline offices, where you will be required to support volunteers. You may also be required to provide advice via web chat and video conferencing.
You will be expected to keep your skills, knowledge and experience up-to-date in all key areas of service delivery and advice to allow you to undertake quality of advice checks as well as provide the highest possible service to clients of CARF.
You will have a good standard of education, high quality personal skills and a desire to improve lives. Experience of working in an advice giving capacity and/or a knowledge or interest in the social security system would be advantageous but not essential.
You will be able to communicate complex information in a manner easily understood, whilst always mindful of the aims and principles of the Citizens Advice Bureau and CARF. The successful candidate will be able to work independently as well as supporting and delivering on CARF’s vision and values.
How to apply
If you wish to apply for the role, please download the full application pack or for an informal discussion contact Karin Anderson via e-mail [email protected] or call 01592 765405.
We are committed to Equal Opportunities and applications are welcome from all communities.
The closing date for applications is 11.59am on Friday 15 March 2024. Interviews are scheduled to take place on Thursday 28 and Friday 29 March 2024.
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