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  • LinkLiving - Business Support Administrator/Receptionist

    Created: 22/01/2024
    News/Events Category: Job Vacancies

    Post: Business Support Administrator/Receptionist (Fife core service)
    Job reference: LLBARJAN24
    Hours: 24 per week (Monday, Thursday and Friday, 8.15am - 4.45pm. Plus flexibility to cover for colleagues' annual leave, sickness and training)
    Salary: £24,462 - £26,827 (dependant on skills and experience) 
    Location: West Bridge Mill, Kirkcaldy

    Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working? At LinkLiving, their values and people are at the heart of everything they do including how they recruit staff. It is important for LinkLiving to find people who share their values, which are: empathy (listen to and understand an individual's needs and circumstances), respect (treat others the way they wish to be treated), integrity (be honest and have strong moral principles), and caring (show kindness and concern for others).

    LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so they can build on their strengths and aspirations in order to live their best possible lives. LinkLiving supports people through a range of models including: 

    • Personal development and employability programmes 
    • Self-help coaching
    • Supported accommodation
    • Care at home
    • Housing support
    • Befriending
    • Social cafes

    The Service

    Fife core service provides front of house/reception duties to all building users. The team also provide business support services to a range of Fife support services. LinkLiving's West Bridge Mill office is a multifunctional base which offers temporary supported accommodation, offices, a training space and provides services to the local community. The building accommodates many commercial customers and also houses the six LinkLiving Fife services.

    The successful candidate will work as part of the West Bridge Mill core team and liaise closely with the building manager to manage the day-to-day running of the building.

    The Job

    The postholder will provide a customer-focused and comprehensive administrative, support and reception service to the building, management team, various Fife LinkLiving services, residents, commercial tenants and members of the public. Responsible for overseeing the coordination and delivery of repairs throughout the large building, liaising with colleagues throughout the Link group, internal and external contractors.

    The post will include provision of confidential administrative support to all services located in West Bridge Mill, including residential accommodation, Better Than Well, Older Persons' Services, Tenancy Support and Employability. The postholder will work within the reception area of West Bridge Mill, Kirkcaldy, and will need to be flexible to cover annual leave and sickness and be able to work without supervision.

    About You

    You should possess the ability to effectively manage your own workload, even when faced with conflicting deadlines. Given your role as the primary point of contact, exceptional verbal and written communication skills are indispensable. Proficiency in telephone etiquette is also vital. A strong command of computer skills is essential, as the position of business support administrator/receptionist is required to make regular database and spreadsheet updates. Furthermore, your capacity to work autonomously, demonstrating initiative in task completion, as well as your aptitude for collaborative teamwork, are essential for success in this role.

    Click here for a comprehensive list of the essential and desirable criteria required for this post. 


    The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

    • Competitive salary, reviewed annually, and opportunity for annual performance-related salary increases and discretionary non-consolidated pay awards
    • Subject to terms of the scheme 35 days' holiday per year (inclusive of public holidays) pro rata plus additional three days pro rata after three years' service, with an opportunity to buy and sell holiday
    • Temporary enhanced business travel mileage allowance to support employees with increased fuel costs
    • Access to paid SVQ qualifications and a wide range of learning and development opportunities
    • Funded Disclosure Scotland and Scottish Social Services Council memberships
    • Defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
    • Life assurance scheme providing death in service benefits to named beneficiaries
    • Healthcare cash plan for employees (and dependents) to support health and wellbeing
    • Discounts on shopping, restaurants, and other services
    • Employee assistance programme for employees and their immediate household dependants to support health, mental and financial wellbeing
    • Discounted travel schemes including cycle to work scheme, monthly bus pass scheme and travel ticket loan

    Click here for a full list of benefits available to LinkLiving employees.

    This post is subject to a Basic Disclosure check.

    If you have any questions about the role, please e-mail [email protected] and they can arrange for someone from the service to call you for an informal chat. To find out more about what LinkLiving do and to view the generous pay and benefits package, please visit their website at

    If you're thinking about working in adult social care, download the guide to adult social care jobs in Scotland for in-depth information on everything you need to know to get started. In addition, you can enrol on a free, online six week part-time tutor-supported Introduction to a Career in Social Care course. The course introduces the area of social care and can be a stepping-stone to employment or further training.

    How to Apply

    Click here to read the full job ad and job description. Scroll to the bottom of the page and click on the Apply Online button. 

    LinkLiving offer alternative methods to apply if requested, including hard copy, braille and audio. You can request these by e-mailing [email protected] and telling them which format you need. 

    Please note, should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. 

    The terms and conditions are outlined in the job information pack. LinkLiving aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares their commitment to inclusion. LinkLiving's offices are fully accessible to wheelchair users and, as a Disability Confident Leader, they will interview all disabled candidates who meet the essential criteria.

    The closing date for applications is 11.59pm on Wednesday 31 January 2024. Interviews are being held on Thursday 08 February 2024 at LinkLiving's office in Kirkcaldy

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