Kingdom Housing Association's customer services team delivers customer service excellence across all of their operational areas. They include their customers in all aspects of their work, including decision making and service improvement.
About the Role
Kingdom has an exciting opportunity to join their customer services department as a customer solutions advisor. Their team supports customers to apply for housing and offer housing information and advice. The team is responsible for managing feedback and complaints and supporting customers with any tenancy enquiries.
The role involves a high volume of engagement from customers, promoting Kingdom's services, and striving for customer service excellence.
You will have experience of working in a call handling environment, with an understanding of complaints, administrative experience and strong digital skills. The ability to plan and organise your workload and work to tight deadlines is essential, as is the ability to remain calm under pressure. You will be required to complete a satisfactory basic Police Act Disclosure Scotland check.
Kingdom offer an attractive salary and benefits package including a contributory pension scheme, generous annual leave entitlement and flexible working options.
How to Apply
The requirements listed in Kingdom's job descriptions are guidelines. If you feel this is the role for you and your skills are transferable, they'd love to speak to you. To apply go online to their websitehttps://www.kingdomhousing.org.uk/jobs/and click on the recruitment portal link.
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, they particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. They will guarantee shortlisting to any applicant who meets that criteria and the essential criteria for the vacancy. If they offer you the role and you are homeless at that point, they will also offer you a tenancy in one of their properties as part of the Naumann Initiative. If you wish your application to be considered under the scheme, please state this under "Supporting information" on your application form. Scottish Charity No: SC000874
The closing date for applications is Sunday 11 February 2024.