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  • NHS 24 Winter Health 2023

    Created: 04/12/2023
    News/Events Category: Health and Social Care

    NHS 24 has launched its annual winter health preparedness campaign Healthy Know How, which helps people manage the usual winter illnesses with advice and helpful reminders ahead of the festive holidays. 

    Here is an overview of the services they have on offer: 

    Service Name Service Provided
    111  Provides urgent care triage for anyone who thinks they need A&E, but it is not life or limb threatening, support for those in mental health distress and advice when their GP, pharmacy or dental practice is closed.  Scotland's online health information service that offers quality assured health and care information including - Symptom checkerScotland’s Service Directory and Mental health advice and resources.
    Breathing Space  A free and confidential phone and web chat service for anyone in Scotland over the age of 16 experiencing low mood, depression, or anxiety.
    Care Information Scotland (CIS) A phone, webchat and website service providing information about care services for people living in Scotland.
    Quit Your Way Scotland  An advice and support service for anyone trying to stop smoking in Scotland.
    Living Life  A phone service that offers support to people in Scotland who are experiencing low mood, mild to moderate depression or symptoms of anxiety through cognitive behavioural therapy (CBT).
    NHS 24 online app  The app provides people in Scotland an additional channel to find out more about their symptoms, how to safely self-manage illnesses and conditions, and when and where to see further medical advice if required. NHS 24 Online is free and can be downloaded on both iOS and Android devices. 


    You can access 111 in diverse ways:

    • Language Line - If English is not your first or preferred language, you can use the free interpretation service Language Line.
    • British Sign Language (BSL) - If you use BSL, you can use the free BSL interpreting video relay service Contact Scotland BSL.
    • Relay UK. - If you use a textphone you can contact NHS 24 on 18001 111. Or you can contact NHS 24 with the Relay UK app.

    NHS inform provides health information online in 24 different languages, British Sign Language (BSL), Audio, Easy Read, and Large Print. For more information on this see:

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