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  • Self-Harm Network Scotland - New Live Chat Support Service

    Created: 09/10/2023
    News/Events Category: Health and Social Care
    This item will show under the following categories: Children and Families  

    Self-Harm Network Scotland (SHNS) have announced the launch of their new live chat service aimed at anyone aged 12+ across Scotland who needs support with their self-harm. 

    This new service is in addition to its online portal which launched on Self-harm Awareness Day 2023. The SHNS service is operated by Penumbra Mental Health, a pioneering charity providing dedicated services for people with mild to serious enduring mental ill health. SHNS is funded by the Scottish Government.

    From Tuesday 10 October 2023, the live chat will be available every day on their online portal, 18.00-20.00. Click here to access the online portal. 

    The live chat was created to provide a support service outside of normal working hours, when those experiencing self-harm may be at their most vulnerable. The live chat is a new addition to the portal, which was created to provide recovery-focussed support, tools and information that anyone can access to enable people to support themselves and others. This includes sections for those who self-harm, people supporting someone who self-harms, and professionals working with someone who self-harms.

    Additionally, you will still be able to self-refer onto the service via an online form outside of the live chat operating ours. This next step will allow people anywhere in Scotland to get immediate support from one of the trained volunteers or peer practitioners. They can offer a listening ear, guidance and support when it’s needed most.

    Penumbra Mental Health is the largest employer of mental health peer workers in Scotland with 26% of its teams in peer support roles. SHNS hopes that this service will reach people in their time of need, get them to where they need to be, keeping them safe and well on their journey to recovery

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