Post: Business Support Administrator / Receptionist (Fife Core Service)
Hours: 24 per week (Monday, Thursday and Friday 09.00-17.00, plus flexibility to provide cover for colleagues on annual leave, sickness, and training)
Location: West Bridge Mill, Bridge Street, Kirkcaldy
Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?
At LinkLiving, their values and people are at the heart of everything they do including how they recruit their staff. It is important for them to find people who share their values, which are Empathy (listen to and understand an individual's needs and circumstances), Respect (treat others the way they wish to be treated) Integrity (be honest and have strong moral principles), and Caring (show kindness and concern for others).
LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. They support people through a range of models including:
Personal development and employability programmes
Care at home
Fife Core Service provides front of house reception duties to all building users. The team also provide business support services to a range of Fife Support Services. West Bridge Mill is a multifunctional base which offers temporary supported accommodation, offices, a training space and provides services to the local community. The building accommodates many commercial customers and also houses the six LinkLiving Fife Services.
The successful candidate will:
Work as part of the West Bridge Mill core team and liaise closely with the Building Manager to manage the day-to-day running of the building
Carry out a range of administrative tasks which supports all the Fife Services
Be required to develop a sound knowledge of the databases and spreadsheets for recording and reporting purposes for several of the fife services
Carry out a wide variety of administrative duties as well as covering the reception area and greeting service users, staff, and external visitors
Work within the reception area of West Bridge Mill, Kirkcaldy, and will need to be flexible to cover annual leave and sickness and be able to work without supervision
Liaise with contractors and managing repairs
Assist with training bookings, including the set-up of rooms and dealing with rent/service charges and petty cash tasks
Be the first point of contact and provide and efficient and professional service to LinkLiving's service users, external agencies, and Link Group staff
You should possess the ability to effectively manage your own workload, even when faced with conflicting deadlines
Exceptional verbal and written communication skills
Proficiency in telephone etiquette
A strong command of computer skills, as the position is required to make regular database and spreadsheet updates
Work autonomously, demonstrating initiative in task completion, as well as your aptitude for collaborative teamwork
Benefits (subject to the policies and benefits terms and conditions)
Competitive salary, reviewed annually, and the opportunity for annual performance-related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
35 days' holiday per year (inclusive of public holidays) pro rata, plus additional three days pro rata after three years' service
An opportunity to buy and sell holiday
Temporary enhanced business travel mileage allowance to support employees with increased fuel costs
Access to paid SVQ qualifications and a wide range of learning and development opportunities
Funded Disclosure Scotland and Scottish Social Services Council memberships
Defined contribution pension scheme with generous employer contributions, plus salary exchange and additional voluntary contribution options
Life assurance scheme providing death in service benefits to name beneficiaries
Healthcare cash plan for employees (and dependants) to support health and wellbeing
Discounts on shopping, restaurants, and other services
Employee assistance programme for employees and their immediate househould dependants to support health, mental, and financial wellbeing
Discounted travel schemes including cycle to work, monthly bus pass and travel ticket loan
Alternative methods to apply are available through requests, including but not limited to hard copy, Braille, and audio. You can request these by e-mailing [email protected]
Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the job information pack.
LinkLiving is an equal opportunities organisation, and they welcome applications from all sectors of the community. Their offices are fully accessible to wheelchair users and, as a Disability Confident employer, they will interview all disabled candidates who meet the essential criteria.