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  • Worker Support Centre: Support Centre Manager

    Created: 28/07/2023
    News/Events Category: Job Vacancies


    A Support Centre Manager is sought to lead a migrant-led outreach team. You will be joining an organisation that has been established to provide support to seasonal workers in the agricultural community. As the Centre Manager, you will provide leadership and operational support to the team of Outreach Support Workers. It is essential you bring a passion for seasonal migrant workers gained either through personal experience, as a migrant or through close interaction with this population. The Worker Support Centre (WSC) Scotland has established an outreach service to support seasonal workers from countries spanning Kyrgyzstan, Kazakhstan, Uzbekistan, Ukraine, Bulgaria, Romania, Macedonia and Tajikistan who are employed in the agricultural sector across farms in NE Scotland.

    Location: The role is a remote working role with a hybrid combination of home-working and travel. The role will operate primarily in North-East Scotland with the main work areas being in and around Fife, Angus, Perth, Dundee and Aberdeenshire.

    Terms: Part-time - Circa 25 hours per week to be worked flexibly over 3 to 4 days each week, plus holiday and emergency cover

    Salary: Range of £34,000 to £36,000 annualised rate commensurate with experience, pro-rata to reflect working hours

    Benefits: 25 days annual leave pro-rata to reflect working hours + 3% employer pension contribution; Mileage allowance; Excellent Board support; 24/7 mental health support

    Essential criteria:

    • First-hand experience of migrant working and the challenges faced, gained either having been a migrant worker or having worked closely in this field, and a sound knowledge of migrant, labour and human rights
    • Proven ability to work independently with confidence to make informed decisions and proactively drive the development of the outreach service
    • An ability to think outside the box, helping the Outreach Workers to creatively establish links to relevant communities and groups to access the worker population
    • Proven experience of having led a front-facing service in a managerial capacity
    • Experience in managing caseload work
    • A positive and empathetic approach that will engender trust and confidence between WSC and the workers with an ability to offer advice and advocacy on their behalf
    • A solution-oriented individual who sees creative ways around challenges
    • Experience of marketing, communications via traditional and social media and public relations
    • Comprehensive I.T. skills and be able to use packages such as Office Outlook, Word and Excel, Internet and database systems
    • Fluency in English plus spoken and written competence in any one of the following languages: Russian, Bulgarian, Moldovan or Romanian
    • A valid driving licence.

    Desirable criteria

    • Experience representing an organisation at a senior level to funders, government, decision-makers and within the charity sector.
    • An understanding of agricultural working Experience with identification of and engagement with funders, building networks of fundraising contacts and preparation of grant applications
    • Having set-up systems and processes for a nascent organisation
    • In addition to essential language skills it would be a significant advantage to have the ability to speak Tajik, Uzbek or Kyrgyz, Macedonian or Ukrainian

    Main Tasks and Responsibilities of the role:

    • Oversee the day-to-day operations of WSC Scotland;
    • Manage at least two outreach staff members, providing regular support & supervision;
    • Oversee the delivery of high-quality outreach support to workers on the Seasonal Worker Visa;
    • Ensure strong governance and operational policies and procedures are in place and up to date - accessing external services to do so, where necessary, including IT, HR and finances;
    • Ensure WSC Scotland is meeting its regulatory requirements and appropriately insured for its activities;
    • Ensure adequate staffing levels for all activities within services, to safeguard against risk and maintain quality of delivery;
    • Contribute to reporting, drawing out data, case studies and themes for the use in briefings on the work of the centre and monitoring purposes;
    • Develop an outreach and engagement strategy including mapping farms hosting workers on the Seasonal Workers Visa; mapping community centres near farms in which outreach sessions can be held; mapping social media and other communication channels for workers;
    • Design and develop outreach material
    • Communicate services across traditional and social media channels
    • Liaise with service delivery and support organisations to ensure referral channels are current and operating effectively;
    • Identify new and alternative means of engaging workers where necessary;
    • Coordinate external support for the activities of WSC Scotland including: translations, design, printing services;
    • Raising awareness of and promoting the profile of Worker Support Centre;
    • Identify and seek funding for WSC Scotland.

    A Basic Disclosure check, a clean valid driver's licence and access to a vehicle are essential requirements for applicants to this role.

    Pre-employment screening will include the necessary right to work in the UK checks as well as reference checks.

    Apply now with a copy of your CV together with a supporting statement no longer than one side of A4 outlining your motivation for applying and the skills you can bring to the role. E-mail your application to [email protected].

    If you require any further details, e-mail [email protected].

    Applications are encouraged from people from all backgrounds; the organisation aims to have a workforce that represents the wider society that it serves and actively encourages applications from all groups and communities, including from BAME, LGBTQ+ and disabled people.

    Closing date: 31 July 2023




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