Fife International Forum is expanding its staff team and looking for highly motivated and dynamic individuals to join its casework team. The roles will involve delivering a holistic information and support service, managing a caseload, and working in partnership with other voluntary sector organisations and local government.
The organisation seeks to recruit a Triage Administrator who will work in partnership with colleagues, individuals, and families from international communities to:
provide reception cover, processing telephone, and e-mail inquiries
operate a triage service by conducting an initial assessment
refer individuals for direct support internally and signpost to external organisations.
You should have proficiency and confidence in using Microsoft packages and electronic case management systems for this role. You should also have experience of working with vulnerable individuals, ideally within ethnic minority communities. You will have a positive approach to equalities and human rights. Some experience working with triage systems and case working principles would be advantageous. Successful applicants will be expected to have a good command of English, both written and oral, and have the ability to communicate effectively with people whose first language is not English. You must have the willingness to develop through ongoing learning and reflective practice.
Contact: [email protected] for a candidate Information pack. The closing date for applications is Friday 05 May 2023 at 17:00. Interview dates are 17/18 May 2023.