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  • Be aware of cost of living scams as the Energy Bills Support Scheme gets underway

    Created: 04/10/2022, Updated: 06/10/2022

    Advice Direct Scotland has issued a warning to be aware of cost-of-living scams as the Energy Bills Support Scheme gets underway.

    The first instalment of the UK government’s £400 discount on household fuel statements was applied from 01 October 2022. Individual energy suppliers will administer discounts for customers and make payments over a six-month period to ensure consumers receive financial support through winter.

    Advice Direct Scotland, the charity which runs the national consumer advice service on behalf of the Scottish Government, said it expects to see a surge in fraudulent attempts to manipulate struggling households. There are already several scams circulating relating to different sources of support, many of which claim to be from energy regulator Ofgem or other similar organisations.

    Remember that consumers do not need to apply for the discount:

    • No household will be asked for their bank details to process payments, or to receive the rebates, and should not supply this information; and 
    • Consumers should also avoid clicking on any links in e-mails or text messages, as these can take them to cloned websites that have the intention of stealing personal or financial information, or install malicious software when clicked.

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