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  • Consultation on social security administration

    Created: 27/09/2022

    The Scottish Government has launched a public consultation seeking views on enhancing administration and introducing compensation recovery in Scotland's social security system.
    The consultation has four sections. The first – and largest – is about improving client experience, in line with the social security principles. The second is about delivering value for money to help protect the investment in people that social security represents. The third section is about the future of independent advice and scrutiny in the Scottish system, and the fourth section seeks views on some measures which were introduced as an emergency response to the pandemic in 2020.
    The Scottish Social Security Charter translates social security principles into commitments, which include listening, learning and improving the service and allocating resources fairly and efficiently.
    The consultation, which is open for responses until 27 October, has been designed to allow responses on all, some, or one of the themes as some respondents may not wish to express views on all of the proposals.
    Scottish Government colleagues have organised an online Q&A event for stakeholders on 11 October.
    Book your places through Eventbrite and please share with your networks.

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