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  • DWP - Cost of living support

    Created: 28/07/2022

    The Department for Work and Pensions has announced that over eight million households on means-tested benefits will automatically get the first Cost of Living payment instalment of £326 from this month. 

    This means that, combined with other support, millions of low-income households across the UK will receive at least £1,200 from the Government by Christmas to ease Cost of Living pressures. 

    • £326 – the first of two cost of living payments – will automatically hit seven million bank accounts between 14 and 31 July 2022. Those on Tax Credit and no other benefits will receive their first payment by autumn. 
    • The Second instalment of £324 will follow from the autumn, with separate payments for pensioners and disabled people also coming later this year 

    Read the full press release and Cost of Living guidance.

    Also, you may have seen in the media that there has been a significant increase in scammers attempting to obtain personal information from customers by sending out texts suggesting that customers are eligible for Cost of Living payments. 

    Please remind customers that they do not have to do anything. If they are eligible: 

    • they will not need to apply for the payment 
    • they will not need to call the Department for Work and Pensions
    • the payment to them is automatic 
    • The Department for Work and Pensions will never ask for personal details by SMS or email. 

    You can help DWP spread the message by using the assets on Twitter, Facebook and LinkedIn.

    The DWP has recently shared its toolkit for stakeholders, which has now been updated to include adaptable assets for you to add your own branding, as well as downloadable posters, social media and newsletter copy. We encourage you to share this material with your networks.  Find these assets at Cost of Living Stakeholder Toolkit 15.07.




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