supporting, developing and representing community groups,
voluntary organisations, social enterprises and volunteering
Employability Service Design Toolkit - now available on Employability in Scotland website
The Scottish Government has announced that the Employability Service Design Toolkit has been developed to support partners at a local level implement commitment to embedding the Scottish Approach to Service Design. It aims to build user-centred design practices by:
· Explaining what is meant by service design;
· Describing the stages of service design;
· Presenting approaches and methods, with templates that help structure service design activity; and
· Providing links to resources for further reading.
The toolkit has been developed in partnership between Scottish Government, Local Government, Third Sector and Private Sector through a range of governance groups and engagement.
The toolkit, which was been published on 04 April 2022, will be continuously improved by responding to feedback from partners and providers who are using it. If you have any thoughts on how this could be improved, please get in touch with [email protected].
The Scottish Government will also host stakeholder sessions on the toolkit which will be open to partners across the country in the future.
Find the toolkit here in .pdf format, the Scottish Governemnt plan to deliver the toolkit in different formats in the future.