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  • Employability Service Standards and Customer Charter

    Created: 13/12/2021

    The Employability Service Standards and Customer Charter has been published on the Employability in Scotland Website.

    The development of the Employability Service Standards was overseen by the Service Design Group with representation from Scottish Government, Local Government and Third sector.

    Although these Standards reflect wide engagement with partners, this is intended to be a living document which will be updated and improved based on feedback received from partners working with them and delivering services in local areas.

    The Employability Customer Charter has been co-designed with users of employability services and agreed by partners across the Public, Third and Private sectors. It establishes three commitments that employability services will make to users:

    1. A service that treats service users with dignity and respect;
    2. A service that works for service users; and
    3. A service that learns and improves.

    Each commitment sets out what users can expect when accessing employment services, what employment services will do to achieve this and how users can ensure the commitments are being met.  A Lived Experience Panel was established to create this document, which brought together users from groups likely to experience barriers to employment, including disabled people, ethnic minority groups and care experienced people.  These commitments have been developed for a user audience, however they also serve to help define concepts such as dignity and respect based on the voices of those that require support.

    In responding to user’s feedback, an Easy Read version of the Charter has also been developed with partners, which can be accessed here.




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