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  • Social Security Scotland - Face-to-Face support

    Created: 06/12/2021

    Social Security Scotland’s Local Delivery Service is now available in every Local Authority area in Scotland. Following a successful pilot in Dundee City, Perth and Kinross and the Western Isles, people across Scotland will be able to access face-to-face support when applying for Scottish benefits at a time and place that best suits them.

    Clients will be able to book an appointment to meet with a specially trained adviser in their local community or at their home and will also be able to ask for video calls and telephone appointments.

    Client Support Advisers will answer queries about Social Security Scotland benefits, help people populate paper or online applications forms, and offer other support including help with submitting change of circumstances information.  

    The Local Delivery service will help people to apply for Social Security Scotland benefits. For benefits Social Security Scotland don’t deliver, Client Support Advisers will signpost clients to relevant services that can provide additional information where they are able to do so.

    New information materials for the Local Delivery service available including social media images, text for your website, newsletters and a factsheet that can be downloaded here.

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