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  • COVID-19 information for people with communication differences

    Created: 15/02/2021, Updated: 17/02/2021

    How people whose first or preferred language is not English can access COVID-19 information on NHS inform channels?

    People whose first or preferred language is not English can get information about coronavirus (COVID-19) in Arabic, Bengali, Chinese, Farsi, Hindi, Polish, Punjabi, Romanian, Slovak, Spanish and Urdu on NHS inform. People living in Scotland who don’t have any symptoms but are looking for general information can call the coronavirus helpline*. If you’re a non-English speaker you can still use this service. Phone 0800 028 2816, tell the call handler that you need an interpreter, give the name of your preferred language and you will be connected to a Language Line interpreter. You will not have to pay for this.

    How people with hearing loss can access COVID-19 information on NHS inform channels?

    People living in Scotland can get the health information they need, including about coronavirus (COVID-19, here.

    If you use British Sign Language (BSL) NHS inform have BSL translations here and on its YouTube channel. If you don’t have any symptoms but are looking for general information, you can call the coronavirus helpline*. British Sign Language (BSL) users can use this service via contact Scotland BSL. If you have hearing and speech differences you can contact the coronavirus helpline via Relay UK. Dial: 18001 0800 028 2816 on your textphone or use the Relay UK app. 

    How people living with sight loss can access COVID-19 information on NHS inform channels?

    People in Scotland get the health information they need about coronavirus (COVID-19), here. If you are living with sight loss you will find an audio version of the information about COVID-19 here. The website is compatible with modern screen readers and other assistive technologies.




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