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  • Right Care, Right Place

    Created: 02/12/2020

    NHS Scotland has announced changes to how we access urgent care. Urgent care means ‘when you suddenly become unwell and need to see a healthcare professional the same day but is not an emergency’. This includes urgent care for both mental and physical health.

    This new process for accessing urgent care is part of a new national initiative across all NHS Boards in Scotland. From the beginning of December 2020, if you think you need to visit the Accident and Emergency but it is not life-threatening, there is a new way to do that.

    From 01 December 2020, NHS Fife is asking you to:

    • use the NHS inform website to access advice on common symptoms, guidance for self-help and where to go if you need further medical care
    • contact your local GP practice during the day for an appointment or over the phone advice
    • use the NHS 24 telephone service on 111 day or night if you think you need A&E, but it is not life-threatening
    • use the NHS 24 111 Mental Health Hub and Breathing Space telephone helpline to access mental health advice and guidance
    • use NHS 24 111 service and NHS inform out of hours when you are too ill to wait for your GP practice to open, or for worsening symptoms of COVID-19, and
    • use your local minor injuries unit for non-life threatening but painful injuries such as a deep cut, a broken or sprained ankle or a painful burn injury.

    And remember, if you are showing symptoms of COVID-19 (new persistent cough, high temperature, and/or loss of taste and smell), please avoid entering any healthcare settings. Instead, call NHS 24 on 111 for advice and support.




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