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  • Help the Scottish Government develop their benefit forms and systems?

    Created: 16/12/2019, Updated: 08/01/2020

    The Scottish Government are looking to get in touch with people who provide help and support to citizens applying for benefits. This could mean helping someone fill out an application form, preparing for an appeal, explaining a decision letter, or even giving them information or advice.

    How can you help?

    Over the next two years, three disability benefits are being devolved to Scotland. These are Personal Independence Payments (PIP), Disability Living Allowance for Children, and Attendance Allowance.

    The Scottish Government is determined to ensure that the new systems focus on dignity, fairness and respect. They want a social security system that works for the people who use it.

    Their focus is currently on improving and redesigning the PIP application form.

    They want to find out people’s experiences and opinions, to make the application process better and easier for the people who use it. They are especially interested in what dignity, fairness and respect look like when someone is making an application.

    What is User Research and what do they do?

    Their job is to make sure that the people who are designing these new benefits, hear from people who will actually use them. They use what they learn from people to make changes and decisions based on what they need. All of their research is voluntary, and anonymised at source, so nothing will be attached to your name.

    They can be flexible about how they run sessions, and they can work with you to organise something that works for you. For example, they can have a conversation in groups, pairs, or as individuals. They will ask you questions about your experience, and may also show you parts of the service to get your feedback on them. An example of this could be an early version of a decision letter.

    Can they cover the costs of the session?

    Yes, they can cover the costs of venue hire, travel, and refreshments. Depending on your situation, you might want them to come to your office or attend a group that you attend / run. They can also organise bespoke sessions where they can book somewhere neutral, like a meeting room in a public library that’s convenient to you. They have a Research Operations team that can work with you to plan and organise these details.

    Want to be involved?

    If you’d like to take part in research, or put them in touch with someone else, you can e-mail them at [email protected] or [email protected].




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