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Kingdom Housing Association - Customer Accounts Officer Application
Post: Customer Accounts Officer
Job category/type: Customer Service
Hours: 36 per week (Job Share will be considered)
Salary: £23,021 - £25,030 (Per annum)
Closing Date: Friday, 04 October 2019
Kingdom Housing Association provides housing and support throughout East Central Scotland. Our Customer Accounts team is responsible for the maximisation of income for the Kingdom Group, providing tenants with advice on Welfare Reform and assisting our tenants to sustain their tenancies.
As a Customer Accounts Officer, you will work to reduce arrears, maximise revenue and provide excellent customer service to our customers. In this role you will work closely with other departments and external agencies to build relationships and deliver our strategic objectives. You'll also be required to keep up to date with current legislation and provide accurate and relevant advice to both our internal and external customers. About You You must have strong communication skills, have experience in administration and work well as part of a team. You should be able to demonstrate the ability to use computerised systems and ideally have an SVQ Level 3 (or equivalent) in Administration or a similar subject. You'll also have a sound knowledge of Universal Credit and preferably have some knowledge of other benefits. For this post you will be required to complete a satisfactory Standard Disclosure Scotland check.
Kingdom Housing Association offer an attractive salary and benefits package including a contributory pension scheme and generous annual leave entitlement. They also offer on going training and support to develop yourself and your career and will consider flexible working options to support you to have a good work life balance.
Whilst this job is advertised as full time, applications from those looking for part time hours may be considered. If you wish to also be considered for part time hours, please state this in the additional information on your application form.
Kingdom is committed to contributing towards the eradication of homelessness. As part of that, we particularly welcome applications from people who are currently registered homeless or have been in the last 12 months. We will guarantee short-listing to any applicant who meets that criteria and the essential criteria for the vacancy.
If you wish your application to be considered under the scheme, please state this under "Supporting information" on your application form.
To apply go online to our website and click on the recruitment portal link.
Interviews in the form of an Assessment Centre will likely take place on 18 October 2019.