Energy Saving Trust has been appointed by Ofgem to distribute payments from energy companies who have breached rules. The funds can pay for anything from making a home more energy efficient, to providing advice that helps consumers keep on top of their bills.
The core priorities for the scheme are to deliver benefits to the types of consumers that were negatively impacted by the breach(es) that have occurred. Examples of the kind of activity that could be funded include, but are not limited to:
engaging vulnerable customers with energy issues and referring them for support;
energy advice that does not duplicate existing advice services;
installation of energy saving or renewable energy measures that cannot be funded elsewhere and are innovative or are being used in innovative ways;
in-home safety advice and measures related to energy systems; and
training and education on energy that is targeted at supporting vulnerable customers.