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  • The Scottish Fisheries Museum Trust - Seasonal Visitor Assistants

    Created: 03/05/2018

    Post: Seasonal Visitor Assistants

    Hours: Minimum 12 hours per week including weekend and evening working if required

    Salary: £8 per hour

    The Scottish Fisheries Museum Trust are currently seeking pro-active and enthusiastic part time Visitor Assistants to join their team. The Visitor Assistant role is to ensure, through providing exceptional standards of customer care and an excellent visitor experience, that all visitors are welcomed warmly, encouraged to learn about and engage with the collections and have a safe and enjoyable visit to the Museum sites.

    Main Activities and Responsibilities:

    • To welcome all visitors to the Museum;
    • To engage with visitors, enabling them to ask questions and enjoy gallery themes and the visitor experience;
    • To welcome and brief schools, groups and families visiting the Museum and help manage visitor flow, especially when large groups are visiting;
    • To assist in actively promote the Museum, talks and tours, workshops, guidebooks, special exhibitions, membership and events and taking bookings and assisting at events;
    • To gain an excellent knowledge of Museum products and services including the exhibitions, room hire, membership, daily events and the Learning & Access schedule;
    • To be proactive in the sale of museum tickets the promotion of events and offers, selling of shop merchandise and processing retail sales, assisting in restocking, presentation and cleanliness;
    • To work alongside colleagues and volunteers and have a flexible approach to working in team situations;
    • To assist volunteers, if required, in the absence of the line manager;
    • To assist with gallery monitoring and supervision, when required by line manager, reporting any aspects of the galleries in need of attention or repair;
    • To provide front of house security and ensure the security and safety of visitors, staff, volunteers, the premises, stock and cash at all times;
    • To comply with the Museum's Health & Safety policy and any policies set out to ensure the safety and welfare of visitors, staff and volunteers, including assisting in an evacuation and training to be a first aider;
    • To attend customer care and other training sessions outside your core working hours as required for which you will be paid;
    • To assist with marketing and evaluation e.g. visitor questionnaires and visitor postcodes;
    • To carry out any other reasonable duties as required by line manager.

    To apply please send your CV plus covering letter to [email protected].

    Please note the closing date for applications is Friday 18 May 2018.

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