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  • Help to Claim Universal Credit Service

    Provided by The Scottish Association of Citizens Advice Bureaux

    Last updated: 08/06/2026 (more than 3 months ago)

    The Help to Claim service offers tailored and practical support to help make a Universal Credit claim and to ensure that payments are received on time and in full. Anyone who requires support to make a new Universal Credit claim or is moving from a legacy benefit to Universal Credit can access Help to Claim.

    Claiming Universal Credit can involve several stages, and Help to Claim are here to make them easier for you by:

    Helping you set up a Universal Credit account, including setting up a personal email account and/or bank account if needed.
    Assisting you through the online verification process
    Supporting you to prepare for your first appointment with a JobCentre Work Coach
    Assisting you to apply for any additional support such as short-term advances and the Scottish Welfare Fund.
    Helping you to understand your payments.

    What they do, and where

    Areas covered: National

    Advice / Information Helplines Welfare Rights / Benefits

    Contact

    Units 7&8, Craig Mitchell House
    Flemington Road
    Glenrothes
    KY7 5QF
    ///inch.fantastic.hits

    Get directions

    to the what3words square

    E-mail
    enquiries@carfonline.org.uk
    Telephone
    08000 232 581
    Website
    cabfife.org.uk/get-advice/specialist-advice-from-carf/help-to-claim
    cas.org.uk/helptoclaim
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