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  • Patient Advice and Support Service (PASS) Service

    Provided by The Scottish Association of Citizens Advice Bureaux

    Last updated: 08/06/2026 (more than 3 months ago)

    The Patient Advice and Support Service (PASS), provides free, confidential and independent advice and support for patients of the NHS in Scotland.

    Should you have any concerns about your NHS treatment or have comments or feedback that could benefit others with their NHS treatment, our specialist PASS advisers can help.

    Our trained, specialist advisers will:

    Help you give feedback or comments, raise concerns, or make complaints about the treatment you have received from the NHS.
    Help you write letters and make phone calls.
    Provide advice on accessing your medical and clinical records.
    Provide advice on accessing the treatment, care and support you need.

    What they do, and where

    Areas covered: National

    Advice / Information Health Helplines

    Contact

    Units 7&8, Craig Mitchell House
    Flemington Road
    Glenrothes
    KY7 5QF
    ///inch.fantastic.hits

    Get directions

    to the what3words square

    E-mail
    enquiries@carfonline.org.uk
    Telephone
    08009 172 127
    Helpline
    Website
    pass-scotland.org.uk
    cabfife.org.uk/get-advice/specialist-advice-from-carf/patient-advice-and-support-service-pass
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